Overview
ProPerformance MD distributes laboratory research-use materials that may be temperature-sensitive and stability-controlled. Due to the specialized nature of these products and quality-control requirements, all sales are considered final once shipped.
To preserve product integrity, chain-of-custody standards, and research validation protocols, returns and exchanges are not accepted after shipment.
Order Cancellations
Order cancellations may be accepted only prior to shipment confirmation.
Once an order has entered fulfillment processing or has shipped, it cannot be canceled or modified.
To request a cancellation before shipment, contact us immediately at:
We recommend contacting us as soon as possible after placing your order if a change is needed.
Damaged, Missing, or Incorrect Items
All shipments are inspected prior to release. If your order arrives with missing, incorrect, or damaged items, you must notify us immediately upon receipt.
Please email:
Include:
- Your order number
- A description of the issue
- Photographic documentation (if applicable)
Each case will be reviewed in accordance with our internal quality assurance procedures. Where appropriate, we may issue:
- A replacement shipment, or
- Store credit, or
- A refund authorization
Resolutions are provided at our discretion following review.
Refund Eligibility
Refunds are issued only under approved circumstances, such as:
- Verified fulfillment errors
- Documented product integrity issues confirmed by our quality assurance review
- Duplicate billing errors
If approved, refunds will be processed to the original payment method within 10 business days.
Please note:
- Financial institutions may require additional processing time.
- If more than 15 business days have passed since approval, contact us for an update.
Shipping Scope
ProPerformance MD currently ships within the United States.
Any international order placed through unauthorized channels is done at the purchaser’s risk. ProPerformance MD assumes no responsibility for customs delays, seizures, or loss occurring outside approved shipping jurisdictions.
No Returns After Shipment
Due to storage controls, handling protocols, and research-grade standards:
- Products are not eligible for return once shipped
- Opened or unopened products cannot be accepted back
- We cannot restock or resell returned research materials
This policy ensures compliance with research handling and product stability standards.
Compliance Statement
All ProPerformance MD materials are supplied for laboratory research purposes only.
Products are:
- Not for human or animal consumption
- Not for diagnostic or therapeutic use
- Not eligible for return once shipped due to controlled storage and handling requirements
Contact Information
For cancellation requests, order issues, or refund inquiries, contact:
ProPerformance MD
PO Box 11
Palm City, FL 34991
Email: orders@properformanceusa.com